AGENT 05
Deployed
NOVA
Call Intelligence Dashboard
FullTranscripts
LiveCall feed
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AGENT 05
NOVA
Call Intelligence Dashboard
NOVA is the layer above the fleet. Every call comes in with its full transcript, its outcome and its duration, so you can search what a caller actually said three weeks ago instead of asking someone to remember it.
Live call feedFull transcriptsOutcome taggingSearchTeam access
The agents do the work. NOVA is where you find out how it went.
The demo
NOVA at work.
This is the real flow. The log underneath each step is what fires while it happens.
| Time | Agent | Caller | Duration | Outcome | |
|---|---|---|---|---|---|
| 16:41 | VELORA | 07700 900 118 | 0:47 | Message taken | transcript → |
| 15:58 | REX | 07700 900 342 | 1:31 | Booked | transcript → |
| 15:12 | VELORA | 07700 900 771 | 2:04 | Transferred | transcript → |
| 14:07 | ECHO | 07700 900 118 | 0:20 | Texted back | transcript → |
| 11:35 | REX | 07700 900 209 | 1:18 | Booked | transcript → |
16:41call ingested — velora · 0:47 · transcript attached
16:41outcome tagged — message_taken · urgency high
16:41indexed for search — 168 words
What it's for
Built for
Anyone running one or more voice agents who needs to audit, coach or report on what happened.
- Live call feed
- Full transcripts
- Outcome tagging
- Search
- Team access
How it works
Step by step.
Calls stream in as they end
Each completed call lands in the feed with its duration, outcome and caller.
Transcripts attached in full
Not a summary — the actual turn-by-turn transcript, so a disputed conversation has an answer.
Outcomes tagged
Booked, message taken, transferred, abandoned. You can see the shape of a week at a glance.
Searchable across everything
Search a phone number, an address, a name or a phrase and get every call it appears in.
Shared with the team
One link. No one is emailing screenshots of a call log around.
Why transcripts, not summaries
A summary is an opinion about a call. When a resident says they reported something on the 4th, or a customer says they were quoted a price, you need the words — and a summary won't settle it.
Integrations
What it plugs into.
All of it talks to systems you already run.
Vapi
Call events, transcripts and outcomes pushed in as calls end.
Cloudflare Worker
Receives the webhook and stores the record.
Web dashboard
Hosted page your team opens — nothing to install.
Export
Pull any date range out as a file when you need it elsewhere.
Want NOVA running on your systems?
Tell us what your version of this problem looks like. First call is thirty minutes and free.
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