AGENT 01
Deployed
VELORA
Inbound Voice Operator
24/7On call
<1sPickup
6Enquiry types
← Back to the hall
AGENT 01
VELORA
Inbound Voice Operator
VELORA is a live inbound phone agent. She picks up on the first ring, works through a guided intake one question at a time, categorises the enquiry, writes a permanent record of the call, and puts it in front of your team on Slack — all before the caller has put the phone down.
VapiCal.comSlackLive transferSafeguarding triage
The line is never engaged and nothing gets lost in a notepad.
The demo
VELORA at work.
This is the real flow. The log underneath each step is what fires while it happens.
V
VELORAGood afternoon, you're through to the resident enquiry line. Before we start — is anyone in immediate danger, or is there a fire, flood or injury right now?
C
CALLERNo, nothing like that. My boiler's packed in though.
V
VELORASorry to hear that. Can I take your name and the address of the property?
C
CALLERMarcus Bell, 14 Hartley Road.
V
VELORAThank you Marcus. 14 Hartley Road — is that the flat or the house?
C
CALLERFlat 2. It's been out since last night, no hot water at all.
V
VELORANo heating and no hot water since last night. I'm logging this as a repair at high urgency. Is this number the best one to reach you on?
C
CALLERYeah, this one's fine.
V
VELORAThat's all logged. Reference HR-2-4471, raised as high urgency — the maintenance team has been alerted and will call you back on this number. Anything else I can help with?
C
CALLERNo, that's great. Thanks.
00:41cal.com — call record created · HR-2-4471
00:41slack #maintenance — new repair · HIGH · 14 Hartley Rd Flat 2
00:42slack #resident-log — message taken from Marcus Bell
What it's for
Built for
Housing providers, care agencies, letting agents, clinics — any business where an unanswered phone is a lost customer or an unmet duty of care.
- Vapi
- Cal.com
- Slack
- Live transfer
- Safeguarding triage
How it works
Step by step.
Picks up instantly
Inbound calls hit a dedicated number. No hold music, no queue, no voicemail — VELORA answers and introduces herself.
Runs safeguarding first
Fire, flood, injury, self-harm, abuse, risk to a child or vulnerable adult, or rough sleeping tonight all bypass message-taking. Risk to life goes to emergency services; everything else transfers to a human immediately.
Identifies caller and property
Guided intake, one question per turn. She confirms what she heard back to the caller rather than assuming.
Categorises and sets urgency
Repair, support, admin, complaint, emergency or other — with an urgency level attached, so triage is done before anyone reads it.
Writes a permanent record
Every call is posted to Cal.com as a dated entry with the full notes and metadata. Nothing depends on someone remembering.
Alerts the team
Two Slack webhooks fire — one when the record lands, one when a message is taken. Your team sees it in seconds.
No server to host
Every integration is an inline Vapi apiRequest tool, so Vapi calls Cal.com and Slack directly. There is no middleware for you to run, monitor or pay for — which is one fewer thing that can go down at 3am.
Integrations
What it plugs into.
All of it talks to systems you already run.
Vapi
Real-time voice — speech, turn-taking and the inbound number.
Cal.com
Call records written straight to the API as bookings.
Slack
Two incoming webhooks for new records and taken messages.
Live transfer
Emergencies escalate to your on-call number mid-call.
Want VELORA running on your systems?
Tell us what your version of this problem looks like. First call is thirty minutes and free.
Book a call